Refund policy

You have 14 days from the date of receipt of your items to notify us of your wish to return the ordered items, and a further 14 days (28 days in total) to return the ordered items. To facilitate the returns process, we ask you to send a photo of the item(s) you wish to return as well as the parcel.

To return an item, please send an email to: support@charliecrane.fr, and a returns note with a specific number will be sent to you so that you can proceed with returning your order. Returns are at your own expense and we recommend using a tracked delivery service. You have 14 days following your decision to withdraw to send back your items.

Items returned to our warehouses will be checked within 7 days, and the refund will be issued exclusively to the bank card used for the purchase. The refund will appear on your bank account within 24 to 48 hours. 

Returns of opened, damaged or spoilt items will not be accepted. 

If we receive an item that is not in its original condition or if parts, accessories or a manual are missing, we reserve the right to refuse your return / the right to refuse to refund the product or to apply a markdown of 20 to 50% on the refund.

Please contact customer service at support@charliecrane.fr or via the contact form (here) to obtain the procedure to follow.

For any other questions, please do not hesitate to contact us at: support@charliecrane.fr or on 01 73 75 95 03.