Wooden stand for KUKO basket

Free delivery within 72h on orders from €250 in metropolitan France.

• For items in stock: delivery within 72 hours on business days.
• For out-of-stock items: the delivery
  timeframe will be indicated on your order confirmation.

Your order will be confirmed by an email from our customer service team. If your order includes several items, you may receive it in multiple deliveries.

All delivery dates we provide are estimates. However, 99% of our deliveries are made within the announced timeframes. Deliveries may occasionally be delayed due to circumstances beyond our control. For
this reason, we will not be held
liable and will offer no compensation for any loss caused by late or delayed deliveries.

During certain periods — sales, annual leave or public holidays — please allow two additional days.

We ship our orders in France (and elsewhere in Europe) via the UPS carrier. Outside this shipping zone, deliveries will be handled by DHL International. Our shipping rates vary depending on the size and weight of the products in your order. Shipping costs amount to €5.40 for orders up to €250, and delivery is free from €250.

For countries that are not covered
or registered on our website, you can request a quote from us at the following address: support@charliecrane.fr

Payment via Scalapay allows you to pay for your order in 3 installments, with no fees and no minimum purchase. You receive your parcel as usual, but the total amount of your order is divided into 3 equal monthly installments.

How does Scalapay work?Scalapay is an innovative financing service that allows you to shop at your favorite online and in-store retailers, receive your products immediately, and pay in 3 equal interest-free installments.

The service incurs no additional fees for the customer if installments are paid by the due date. The first installment will be debited immediately at the time of purchase. The remaining 2 installments will be debited over the following 2 months.

1. First installment: at the time of purchase
2. Second installment: 1 month after the date of purchase
3. Third installment: 2 months after the date of purchase

Scalapay pays the seller the full order amount without delay and assumes all risks of fraud and non-payment.

Is it safe to pay via Scalapay?

All payments made through Scalapay are managed by our partner Stripe. Stripe is the world leader in online payment
processing and handles millions of transactions every day on sites such as Shopify and Booking.com.