Terms of sale

1. OBJECT

1. The purpose of this agreement is to provide for the conditions of distance selling and delivery of products (hereinafter “the Products”) offered for sale on the website accessible under the address www.charlicraneparis.com (hereinafter “the Site”), by SAS CHARLIE CRANE — (hereinafter the “CHARLIE CRANE” or the “Seller”), with a capital of 10,000€, registered with the RCS of Paris under the number B 453 056 202, intra-community VAT number FR59 453 056 202 whose head office is located 10 bis, rue Bisson 75020 Paris, FRANCE.

2. The “Customer” is understood within the meaning of these Conditions as any natural person making a private purchase of Products through the Site, excluding any natural or legal person who would make a purchase on the site as part of a professional activity.

3. The creation of a Customer Account and the placing of an order by the Customer on the Site implies the acceptance by the Customer, without reservations, of these General Conditions of Sale as well as the General Conditions of Use of the Site (link to the SITE CGU).

2. PRODUCTS AND THEIR AVAILABILITY

1. CHARLIE CRANE offers the online sale of furniture products on the Site.
The Seller is free to select the Products offered for sale on the Site and reserves the right to modify this selection at any time.

2. Each of the descriptive sheets of the Products for sale on the Site establishes a detailed description of the Product concerned.
However, only a description of the Product and the essential characteristics of the Products are mentioned, this information having as its main origin the data provided by the manufacturers or suppliers of the Products.
This information comes exclusively from data provided by the manufacturers and suppliers of the Products.
The photographs and graphics reproduced and illustrating the Products presented are intended to give a representation of the Products as close as possible to reality, without the Seller being able, however, to guarantee the exact rendering of the tones and colors of the Products in relation to the visuals of the Products displayed on the Site.

3. The Seller strives to offer Customers the most reliable and qualitative information available concerning the Products for sale on the Site, but does not guarantee the accuracy and completeness of this information.
Upon receipt of the Products, the Customer is invited to read the information attached to the Product or on its packaging.

4. For any questions concerning the Products and their use, the Customer is invited to contact the Seller's customer service department at the contact details listed under article 12.
In fact, the Seller offers its Customers advice equivalent to that which they could benefit from in store, within the limits of the possibilities offered by a telephone interview.

5. The Products are offered for sale in particular in all territories of the European Union, Switzerland, Norway and the United Kingdom.

6. Product and price offers are valid as long as they are visible on the Site, and under the conditions of availability provided at the time the order is placed. Product offers are offered while stocks last.

7. In the event of temporary or permanent unavailability of the Product ordered, the Customer may request the cancellation of his order.
In this case the Seller will make the corresponding refund under the conditions referred to in article 9.

3. ORDER

3.1 ORDER PROCESS

1. The contractual information as well as the details of the order are the subject of a detailed summary before the final validation of the Order Form.
The Customer is invited to carefully review the details of his order, and to correct any errors that it may contain before validating it.

2. The validation click executed at the end of the ordering process for all Products offered on the Site formalizes the confirmation of the order and constitutes irrevocable acceptance of these General Conditions of Sale.
This validation click constitutes final consent to contract with CHARLIE CRANE for the selected Products, subject to the exercise of the right of withdrawal reserved for non-professional Customers, as referred to in article 6 hereof.
The validation click constitutes an electronic signature. It is expressly understood between the parties that this electronic signature has, between them, the same value as a handwritten signature.

3. After having validated his order on the Site, the Customer will receive by email an acknowledgement of receipt from the Seller containing the elements of the order, provided that the email address indicated is valid and does not contain errors.
This Email will constitute the acceptance by CHARLIE CRANE of his order and will thus form the sales contract between the Customer and CHARLIE CRANE.
It will contain all the constituent elements of the contract concluded between the Customer and CHARLIE CRANE (Products ordered, prices, times and place of delivery or delivery, method and shipping costs, etc....).

4. The Seller reserves the right not to confirm an order for any reason whatsoever, in particular due to either a problem with the availability of the Product (if the buyer ordered a product indicated as “out of stock”), or to a dispute relating to the payment of a previous order.

3.3 PROOF OF ORDER

The computerized records, kept in the Seller's computer systems or its subcontractors, under reasonable security conditions, will be considered as proof of communication, orders and payments between the Customer and the Seller.
Order Forms, Order Confirmations and invoices are archived on a reliable and durable medium that can be produced as proof.

4. FINANCIAL CONDITIONS

4.1 PRICE

1. The prices of the Products are displayed on the site in Euros including all taxes, excluding packaging and transport costs, and apply to all Customers wishing to be delivered to the territories of the European Union.

2. The prices of the Products selected by the Customer will appear in the order summary, including all French taxes and will include packaging, transport and other order processing costs.

3. The Seller reserves the right to change its prices at any time, but the Products will be invoiced based on the rates in force at the time the orders are placed, subject to availability on that date.

4. If one of the Products offered for sale on the Site contains a price error, the price will in any case be checked when the confirmation email referred to in article 3.1.3 is sent, and if necessary corrected.

5. If the corrected price is lower than the price displayed on the Site, the Seller will apply the lowest price and will refund the difference under the conditions referred to in article 9. If the corrected price is higher than the price displayed on the Site, the Seller will inform the Customer and cancel the order, unless the Customer accepts the order at the new price by confirming this acceptance by email sent to Customer Service. In this case, the Customer will be invited to pay the difference between the amount already paid and the amount finally due, under the conditions indicated to him by the Seller.

4.2 PAYMENT

1. Orders are payable exclusively in Euros.

2. Payment for orders is made:

— either online, on the Site, by bank card, using STRIPE's secure payment solution.
Bank cards are accepted: Visa, Eurocard MasterCard.
The Seller will debit the Customer's bank card at the time of online payment of the order.
The Seller guarantees the security and confidentiality of the Customer's data relating to his bank card.

— or by bank check.
Payment by bank check is reserved for holders of a Euro bank account located in France.
Checks must be made payable to “CHARLIE CRANE”.
Write your contact information and the number of your Purchase Order on the back of the check, and mail your payment to:
CHARLIE CRANE – 10 bis, rue Bisson – 75020 Paris
After a period of two weeks from the sending of the order confirmation email, it will be canceled if the Seller has not received the check.
The order will only be shipped to the Customer subject to prior cashing of the Customer's bank check.

— or by bank transfer.
CHARLIE CRANE will provide its bank details to customers choosing this payment method.

3. The Customer guarantees the Seller that he has the necessary authorizations to use the payment method he has chosen for his order, when registering his order form.
The Seller reserves the right to request a photocopy of the Customer's identity card and/or, where applicable, bank card (front only) for any payment by bank card or bank check.
As part of the fight against fraud on the Internet, information relating to the Customer's order may be transmitted to any third party authorized by law or designated by the Seller for the sole purpose of verifying the Customer's identification, the validity of the order, the validity of the order, the method of payment used, and the intended delivery.
When a payment method is issued by a banking institution, only the means issued by a banking or financial institution authorized to operate in France are accepted by the Seller.

4.3 FACTURE

The Customer has the original of the invoice, which is sent by email the day the package is shipped. The invoice is not included with the package.
CHARLIE CRANE keeps an electronic copy of each invoice. The invoice is in any case available on request by sending an email to support@charliecrane.fr indicating the name of the customer and the date of the order.

5. SHIPPING RATES

5.1 Place of Delivery

1. The Products are delivered to all territories of the European Union.

2. The Products are delivered to the delivery address indicated by the Customer during the order process, and also appearing in the Order Confirmation Email referred to in article

3.1.3. In the event of an error in the wording of the Customer's contact details (in particular name, first name, surname, number and street name, postal code, telephone number or email address etc...), the Seller cannot be held responsible for the impossibility or delay of delivery.

5.2 Shipping methods

1. The methods of transport vary according to the place of delivery, and the choices made by the Customer on his Order Form.
The details of the Seller's offer in terms of shipping methods and delivery times can be found in the “Delivery” section.

2. Transport rates always include the insurance of the package against loss or damage caused to the transported Product, excluding intangible damage, damage resulting from a delay and indirect damages (deprivation of enjoyment, etc.).

5.3 Deadlines

1. The Seller will indicate to the customer, on the Product presentation page, in the Order Form and in the confirmation email referred to in article 3.2.3:

— the expected delivery time:
The period indicated is an average delay given as an indication.
The Seller will keep the Customer informed of any overrun of the announced deadline.

— the delivery deadline:
This period starts from the date of the actual receipt of the payment.
In the event of a delay of more than seven (7) days compared to this announced delivery deadline, the order will be cancelled and reimbursed to the Customer, under the conditions referred to in article 9, as from the acceptance of the proposal that will be made to him, unless requested by the latter to maintain his order.

2. The Products will be shipped within an average period of 2 to 3 days following the sending of the confirmation email referred to in article 3.2.3, to which should be added the carrier's delivery times, varying on average between 2 and 4 days.
The Seller cannot be held responsible for the consequences due to a possible delay in the delivery of the Products ordered.

3. In the event that the Customer is absent during delivery, and where he does not withdraw the Product (s) within the time limit set by the carrier, they will be returned to the Seller who will refund the price to the Customer, minus shipping costs, including return costs, and packaging costs, under the conditions referred to in article 9, unless the Customer wishes his order to be shipped to him again, at his expense..

6 RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE

6.1 Legal withdrawal period

In accordance with the provisions of articles L.221-16 and following of the Consumer Code, the Customer has a withdrawal period of fourteen (14) calendar days from the date of receipt or withdrawal of the Items to exercise his legal right of withdrawal and thus inform CHARLIE CRANE of his intention to return said Item to him. If the Items may be subject to the legal right of withdrawal, the Customer exercising his right of withdrawal under the conditions provided for in this article in terms of the deadline and methods for returning the Items, may obtain a refund for the Items returned. Form available in CGV Article 9.4.

The refund will be made by the same means of payment as that used by the Customer for the initial transaction, unless specifically indicated by the Customer who would request to benefit from a credit note, valid for six (6) months from its issue. The refund will be made as soon as possible and at the latest within 14 days following the effective exercise of the right of withdrawal by the Customer. However, this period may be extended by CHARLIE CRANE until CHARLIE CRANE receives the goods returned by the Customer to the address indicated on the return form, or until CHARLIE CRANE receives proof of shipment of the Items by the Customer. When the period of fourteen (14) days expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day.

In accordance with article L.221-23 of the Consumer Code, the right is exercised by returning the Item, only the shipping costs remain the responsibility of the Customer.

Customers can benefit from a prepaid return form in accordance with article 15 hereof, and (2) in the event of lack of conformity of the Items delivered with the Order (in this case, the return costs will be borne by CHARLIE CRANE).

The right of withdrawal is exercised under the same conditions from the time of the Order and before Delivery.

6.2 Items excluded from the legal withdrawal period

In accordance with article L.221-28 of the Consumer Code, the Customer does not benefit, for the Order of Items which, due to their nature, cannot be returned or are likely to deteriorate or expire quickly, the Customer does not benefit from a right of withdrawal to return his Order.

6.3 Conventional withdrawal period

In order to ensure the satisfaction of its Customers, CHARLIE CRANE accepts returns by post to the address indicated by Customer Service or on the delivery note for the Item concerned, within a period longer than the legal withdrawal period mentioned above. As such, the Customer has fourteen (14) days from the date of receipt of his order to retract and return his Items. Returns of Items after this period will not be accepted.

6.4 Methods for exercising the right of withdrawal

To do this, the Customer simply has to choose one of the following methods:

The return request must be made

  • or by contacting customer service, using the contact form, by email at support@charliecrane.fr or by post. The customer can then use the withdrawal form below:
    Model withdrawal form (Please complete and return the form and your order number only if you wish to withdraw from the contract.
    We advise you to also specify your order number) For the attention of Charlie Crane- Customer Service - 10 bis, rue Bisson 75020 Paris France E-mail: support@charliecrane.fr
    I hereby notify you of my withdrawal from the contract for the sale of the property below:
    Ordered on [...] (*) received on [...] (*)
    Order number: [...]
    Name of consumer (s): [...]
    Address of the consumer (s): [......]
    Signature of the consumer (s) (only if this form is notified on paper) Date: [...]
  • or by phone on 01 73 75 95 03. CHARLIE CRANE Customer Support will then indicate to the Customer the procedures to follow.

CHARLIE CRANE suggests that the Customer returns his products by registered mail or with additional insurance, guaranteeing, where appropriate, compensation for the products up to their real market value in the event of spoliation or loss of this goods. In all cases, the return is made at the risk of the Customer. It will be up to the customer to keep any proof of return. The return costs are borne by the customer, who is free to choose the shipping method.

Parcel return address:
CHARLIE CRANE Service Return
c/o BEELOG
273, rue du Champ Garet
69400 ARNAS, France

If the deadlines referred to are not respected, CHARLIE CRANE will not be able to reimburse the Customer.

Only Items returned in their original packaging in perfect condition for resale will be accepted. Consequently, returns of sheets or other textile products washed and/or used, as well as damaged boxes will be refused.

Withdrawal can never be exercised if the Items delivered are Items that have been, even partially, washed, soiled, damaged or used. Likewise, these Items returned incomplete, damaged or soiled by the Customer will not be taken back or exchanged.

The Items must also be accompanied by the order number, shown either on the return form, sent with the Items delivered signed by the Customer, or on any other document. The Customer is informed that the use of the return form facilitates the processing of the return by CHARLIE CRANE. The Customer is therefore invited to use this return form.

The Customer may only be held liable in the event of depreciation of the Item resulting from manipulations other than those necessary to establish the nature, characteristics and, where applicable, the proper functioning of the Items.

Reimbursement in case of use of the right of withdrawal will be made by the same means of payment as that used by the Customer for the initial transaction, unless specifically indicated by the Customer.

Also not covered are damages that are the subject of a specific mention in the Product Sheets.

7. GARANTIES

In accordance with legal provisions, the products supplied by CHARLIE CRANE benefit from:

  • the legal guarantee of conformity under the conditions of articles L.217-4 and following of the Consumer Code,
  • of the guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the PRODUCTS delivered and making them unsuitable for use, under the conditions provided for in articles 1641 and following of the Civil Code.

7.1. Legal guarantee of conformity

Article L.217-4 of the Consumer Code: “The seller delivers goods in accordance with the contract and is responsible for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, the assembly instructions or the installation when this was borne by him by the contract or was carried out under his responsibility.”

Article L.217-5 of the Consumer Code: “The property is in accordance with the contract:
1° If it is suitable for the use usually expected of a similar good and, where applicable:

— if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;

— if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the seller. ”

7.2. Hidden Defects Guarantee

Article 1641 of the Civil Code: “the seller is bound by the warranty because of the hidden defects in the thing sold that make it unsuitable for the use for which it is intended, or which so reduce this use that the buyer would not have acquired it, or would have only given a lower price, if he had known them.”

Article 1648 al. 1 of the Civil Code: “The action resulting from redhibitory defects must be brought by the purchaser within a period of two years from the discovery of the defect. In the case provided for in article 1642-1, the action must be brought, under penalty of foreclosure, within one year following the date on which the seller can be relieved of the apparent defects or lack of conformity.”

7.3. Implementation

7.3.1. Any request for a legal guarantee under the guarantee of conformity or hidden defects must be made to CHARLIE CRANE by contacting customer service:

To be able to benefit from the product warranty, the Customer must keep the product purchase invoice, sent by email by CHARLIE CRANE when the Product was shipped.

7.3.2. Legal guarantee of conformity

7.3.2.1 The Customer has a period of two (2) years to act, starting from the delivery of the Product.

The Customer may choose between repairing and replacing the Product, provided that this choice does not involve a cost that is clearly disproportionate in view of the value of the Product or the importance of the defect. The seller is then required to proceed, unless impossible, according to the method chosen by the Customer.

7.3.2.2 The Customer is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four (24) months following the delivery of the Product.

The legal guarantee of conformity applies regardless of any commercial guarantee that may be granted.

7.3.3. Guarantee against hidden defects

If the Customer decides to implement the guarantee against hidden defects within the meaning of article 1641 of the Civil Code, he can choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.

In the event that a replacement or repair is impossible, CHARLIE CRANE undertakes to return the price of the P within 30 days upon receipt of the returned Product and in exchange for the return of the Product by the Customer to the address above.

7.4 Warranty exclusions

If the Products are covered by the manufacturer's warranty, within the limits of its application, are however not covered by any warranty, whether legal or conventional, any defects affecting the Products, or characteristics of the Products, as well as the direct and indirect damage suffered by the Customer or by third parties due to the abnormal and non-compliant use of the Products and the use for which they are intended (professional, collective use, etc.).

8. RETENTION OF TITLE CLAUSE

By express agreement, the Seller reserves the ownership of the products supplied until the day of their full payment, in accordance with the terms of law No. 80 336 of May 1, 1980, relating to the reservation of title.
This provision does not prevent the transfer to the benefit of the Customer of the risks associated with the Products sold, as soon as the Customer takes possession of the Products.

9. REFUND

1. Refunds for Products will be made within a period less than or equal to thirty (30) days after receipt of the Products by CHARLIE CRANE.

2. The refund will be made at the Seller's choice by credit to the bank account or bank card account of the Customer who placed the order.

10 RESPONSIBILITY

1. The Products offered comply with the Community legislation in force and with the standards applicable in France.

2. The Seller cannot be held responsible for the non-performance of the contract, in the event of force majeure or a fortuitous event, total or partial disruption or strike, in particular of postal services and means of transport and/or communications, due to the other party or a third party or for external causes such as social conflicts, disturbances or total or partial strikes, in particular of postal services and means of transport and/or communications, the intervention of civil or military authorities, or of a third party or of external causes such as social conflicts, disturbances or total or partial strikes, in particular of postal services and means of transport and/or communications, the intervention of civil or military authorities, or natural disasters., the fires, the water damage, malfunctioning or interruption of the telecommunications network or the electrical network.

3. The Customer is solely responsible for the choice of the Products and their use.

11. INTELLECTUAL PROPERTY

1. All visuals and photographs visible on the Site, and in particular those representing and illustrating the Products, are necessarily protected by copyright and all other intellectual property rights and belong to the Seller or to third parties who have authorized CHARLIE CRANE to exploit them.
Any reproduction and/or representation of any nature whatsoever, without authorization, of a visual or a photograph represented on the Site constitutes an infringement and will be subject to prosecution.

2. Likewise, all other data of any kind whatsoever, and in particular texts, graphics, logos, icons, icons, images, photographs, audio or video clips, brands, software, characteristics of the site appearing on the Site are necessarily protected by copyright, trademark law and all other intellectual property rights, and belong to the Seller or to third parties who have authorized CHARLIE CRANE to exploit them.
The Seller grants the Customer a private, non-collective and non-exclusive right to use said data.

4. Under these conditions, the Customer undertakes not to reproduce, summarize, modify, modify, modify, alter or rebroadcast, without the express prior authorization of the Seller, any text, title, application, software, logo, image, image, image, graphic charter, graphic charter, graphic charter, brand, brand, information or illustration, for any use other than strictly private.

12. CUSTOMER SERVICE

For any information or questions, Customer Service is available to Customers:
— by phone at 09 50 87 66 18: Monday to Friday from 10 a.m. to 12:30 p.m. and from 2 p.m. to 5 p.m.
— by email, at contact@charliecrane.fr or using our contact form (link)
— by post to the following address: CHARLIE CRANE — Consumer Services — 10 bis, rue Bisson 75020 Paris — FRANCE

13. DIVERS

1. These conditions, as well as those appearing in the order confirmation email referred to in article 3.2.3, express the entirety of the obligations of the Customer as well as those of the Seller.
The Seller reserves the right to unilaterally modify the terms hereof, the applicable conditions being those in force on the Site on the date the Customer places his order by the Customer. It is therefore advisable for the Customer to regularly refer to the latest version of the General Terms and Conditions of Sale, which is permanently available on the “General Terms and Conditions of Sale” link on the Site.

2. In the event that one of the provisions of these Conditions is considered void by virtue of a legal or regulatory provision, present or future, or a court decision with the authority of res judicata and emanating from a competent jurisdiction or body, this provision of the contract would then be deemed to be unwritten, all other provisions of these Conditions remaining binding between the Parties.

3. The fact that one or the other of the Parties does not invoke any of the provisions of these general conditions at a given time can never be considered as a waiver on its part of the rights it derives from these terms and conditions.

14. APPLICABLE LAW — DISPUTES

1. These General Terms and Conditions of Sale are subject to French law, and only the French language version is authentic for the purposes of their interpretation.

2. Any dispute arising from the execution or interpretation of the provisions of this contract obliges the parties to come together and try to find an amicable solution to their dispute, before referring the matter to the competent jurisdiction.