FILO library

Free delivery in 72 hours from 250€ in mainland France.

• For items in stock: delivery within 72 hours working days.
• For items out of stock: the deadline
  delivery will be mentioned on your order confirmation.

Your order will necessarily be confirmed by an email from our customer service. If your order includes multiple items, you may receive multiple deliveries.

All delivery dates you give us are estimates. However, 99% of our deliveries are made within the announced deadlines. Sometimes deliveries are delayed due to circumstances beyond our control. For this reason, we will not be required responsible and will not offer compensation for any loss caused by late or delayed deliveries.

Depending on certain periods; sales, annual holidays or holidays, please allow two additional days.

We ship our orders to France (and elsewhere in Europe) via the UPS carrier. Outside of this shipping area, deliveries will be provided by the carrier DHL International. Our shipping rates vary depending on the size and weight of the products in your order. The delivery costs are €5.40 for orders up to €250 and delivery is free from €250.

For countries that would not be covered or registered on our site, you can ask us for quotes at the following address: support@charliecrane.

Payment via Scalapay allows you to pay for your order in 3 installments, at no cost and with no minimum purchase. You receive your package as usual, but the total amount of your order is divided into 3 equal monthly payments.

How does Scalapay work? Scalapay is an innovative financing service that allows you to buy in your online stores and directly in store, to receive your products immediately and to pay in 3 equal monthly payments without interest.

The service does not involve additional costs for the customer if deposits are paid by the due date. The first deposit will be debited immediately upon purchase. The 2 remaining installments will be debited in the following 2 months.

1. First deposit: at time of purchase
2. Second deposit: 1 month from the day of purchase
3. Third account: 2 months from the day of purchase

Scalapay pays the seller the total amount of the order without delay and assumes all risks of fraud and non-payment.

Is it safe to pay via Scalapay?

All payments made through Scalapay are managed by our partner Stripe. Stripe is the global leader in payment management in
online and handles millions of transactions every day on sites like Shopify and Booking.com.