If you are not completely satisfied with your order, you have 14 days after the date of receipt of the items to return them to us. Returns will only be accepted if the items are in their original packaging, unopened and unused.
To return an item, please send an email to: support@charliecrane.fr, a return slip with a specific number will be sent to you so that you can proceed with the return of your order. Returns are at the customer's expense, and we advise you to use a tracked shipment.
Items returned to our warehouses will be checked within 7 days, and the refund will be made exclusively to the credit card used for the purchase. The refund will be visible on your bank account within 24 to 48 hours.
Returns concerning opened, damaged or spoiled items will not be accepted. Please contact us or refer to the FAQ in the "customer service" section.
If you have any further questions, please don't hesitate to contact us at support@charliecrane.fr or 01 73 75 95 03.